'You' refers to users of this website.

'this website' refers to

My Materials is the business name operating

These terms and conditions will apply between you and My Materials and do not affect you statutory rights. Do not use this website or its services if you do not accept these terms and conditions. Your use of this website will be deemed as your acceptance of these terms and conditions.

These terms and conditions are to be read jointly with other parts of this website related to the products in question, including but not limited to their descriptions, prices, specifications and care guidelines.

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this website is subject to the exclusive jurisdiction of the English courts. My Materials may change these terms and conditions from time to time. You are advised to check back to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.

Nothing in these terms and conditions affects your statutory rights as a Consumer.

If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

The headings are for convenience only and shall not affect the interpretation of this Agreement.

Any notices given under this Agreement shall be in writing and sent by first class pre-paid post to the last known address of the party; or by e-mail to the last notified e-mail address of the party.

To contact us, please email us at

Any notices should be sent to this email address, with a hard copy posted to xxxx, deemed served 3 working days after posting.


My Materials is not liable for any loss, injury, accident or damages to property, persons or business, incurred due to use of this website or any other websites linked to by this website, or any of its products purchased on it, or activity connected to any products supplied by My Materials or its services, including the effect that this website has on your computer.

We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.

My Materials’ liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction, however nothing in these terms and conditions shall exclude or limit My Materials’ liability for death or personal injury as a result of My Materials’ negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the website and to take any further action that we consider appropriate.

Although guidance is given on this website to advise you, it is your responsibility to satisfy yourself as to the suitability of the products on this website for your particular application, you should do a test to verify their suitability. My Materials cannot be held liable for any inaccuracies on this website. The descriptions and images of goods shown on this website are intended as a guide to buyers, and we cannot be held liable in law for any inaccuracies. Levels of stock displayed on this website are a guide only. The appearance of products on this website may be affected by the device they are viewed on and may look different in the flesh. My Materials aims to continuously improve this website and reserves the right to alter the specifications of products without notification. My Materials reserves the right to supply the goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer, such as variations between batches of products and natural ingredients they may contain.

Prices and Payment

The prices of the products and services on this website are current at the date of dispatch of the ordered products or the date of provision of the ordered services. My Materials is not VAT registered and we cannot supply a VAT number. My Materials reserves the right to change prices without prior notice at any time.

Payment is due at the time of ordering, unless a Customer has been approved for credit. My Materials standard credit terms require payment within 30 days from the date of the invoice, except in the case of transactions where different terms are agreed in writing.

If payment is not received by the due date, My Materials will be entitled to charge interest on the outstanding balance at a rate of 8%.

All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and My Materials will not be liable for any delay or non-delivery.

The credit or debit card you use to make a purchase from us is your own card or your company’s card, that you are authorized to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

All contracts of sale made by My Materials are made in accordance with these terms and conditions, which shall apply over any other terms from the customer. All orders will be made in accordance with our Privacy Policy which is available on this website. My Materials reserves the right to cancel orders from any party for any reason, whether or not payment has been received. Notice of non-acceptance of an order will be sent by e-mail to the e-mail address supplied by the customer within a reasonable period of time for My Materials to receive and review the order.

Returns and cancellations

You can return goods if you inform My Materials in writing:

-          Up to 14 days after receiving your goods, without giving any reason, and get a refund. The goods must be unopened and in perfect re-saleable condition

-          Up to 30 days after receiving your goods, if your goods are faulty, not as described, unfit for purpose or of unsatisfactory quality, and get a refund, subject to testing to verify any alleged fault.

If no such notice is given, the goods shall be deemed to have been supplied in accordance with the order and to have been accepted by the buyer.

You will have to bear the direct cost of returning the goods. You will be issued with an RMA number which should be marked clearly on the return package. We ask that you take reasonable care of the products prior to returning them to us and that no use of the products is made if you wish to cancel your order and return them to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.


My Materials cannot accept liability for packages damaged during transit. It is the Customer’s responsibility to pack the product adequately to prevent damage.

Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.

On receipt of the returned product, we will inspect it to identify the fault you have notified to us.

If following the inspection process, the product is found to be in good order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility.


This website and its contents are copyrighted materials of My Materials. They may not be used, transmitted or reproduced without the prior written permission of My Materials, other than the downloading and temporary storage of pages for the sole purpose of individual viewing or printing for individual use. They may not be further reproduced


By registering with, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that My Materials stop using your information to contact you for marketing purposes. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. My Materials cannot be held responsible if you do not protect your password or account.


Standard Delivery takes between 3 and 5 working days to most areas of United Kingdom mainland. My Materials use Hermes delivery services. Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt.

The courier will make three attempts to deliver your parcel, after which your parcel will be returned to My Materials. Optional re-delivery will incur another postal charge paid for by the customer. If you have a preferable delivery day or time for your parcel, please contact My Materials and we'll be happy to pass the information on to the courier. It may not always be possible for couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.

In the case of alleged damage, you must ensure that the parcel, its packaging and the goods are held for inspection at the point of delivery.

My Materials makes every effort to dispatch goods within a reasonable time frame but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay. A customer who is a Consumer shall be entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable.

Business Customers are required to be able to accept the goods when they are ready for delivery between 9.00am-5.00pm

Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.

Promotional Codes

Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion, or on sale or discounted items.

For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.