Delivery Information

Standard Delivery takes between 3 and 5 working days to most areas of United Kingdom mainland.

Shipping is priced based on the combined weight of your items:

My Materials use Hermes delivery services. Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt.

The courier will make three attempts to deliver your parcel, after which your parcel will be returned to My Materials. Optional re-delivery will incur another postal charge paid for by the customer. If you have a preferable delivery day or time for your parcel, please contact My Materials and we'll be happy to pass the information on to the courier. It may not always be possible for couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.

In the case of alleged damage, you must ensure that the parcel, its packaging and the goods are held for inspection at the point of delivery.

My Materials makes every effort to dispatch goods within a reasonable time frame but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay. A customer who is a Consumer shall be entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable.

Business Customers are required to be able to accept the goods when they are ready for delivery between 9.00am-5.00pm

Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.